There are two types of intelligence. People can have strong emotional intelligence or a strong intellect or both.
Employers frequently request a new process or strategy for doing work or interacting with customers. Why do so many of these initiatives die out? Because they aren’t supported on the job and workers aren’t given the encouragement they need to put new actions in place.
Many supervisors and managers save feedback for performance reviews, then treat feedback as a tool to tear employees down instead of build them up. This is a mistake. By providing feedback and support, you can help people improve. As team members develop, their emotional intelligence will increase.
To become an effective leader, you need good communication. You can build a strong foundation by working on your listening skills.