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Many supervisors and managers save feedback for performance reviews, then treat feedback as a tool to tear employees down instead of build them up. This is a mistake. By providing feedback and support, you can help people improve. As team members develop, their emotional intelligence will increase.
To become an effective leader, you need good communication. You can build a strong foundation by working on your listening skills.
The Developing Emotional Intelligence Program, includes 5 sections also presented as individual courses for your convenience:
Persuasion hinges on arousing emotions in another person. People with this ability know that they have to appeal to what the listener cares about. Persuaders often appeal to a person’s respect for power, excitement about a project, desire to outdo a competitor, or outrage concerning an injustice.
