Delivering a Good Speech

Delivering a Good Speech

Starting strong Understanding the basics of good speech delivery will encourage your confidence. And being confident will help you make a good first impression and build rapport with your audience. If you want to become an even more accomplished speaker, you can learn techniques to hold the attention of the audience and finish strong. You…… Continue reading Delivering a Good Speech

Call Handling Procedures

Call Handling Procedures

Interacting with customers can require a Customer Service Representative (CSR) to perform a range of different tasks, from problem-solving to implementing updates. The successful CSR must learn how to effectively handle calls, so he can extract the information needed to resolve the issue presented by the customer. Having a clear set of guidelines to follow…… Continue reading Call Handling Procedures

Contingency Planning

Contingency Planning

Benefits of contingency planning The use of contingent response strategies is an important option to consider when deciding how to respond to risk. This approach is an active form of risk acceptance. Also known as contingency planning, contingent response strategies involve planning responses in case risk events actually occur. They also involve assigning reserves so…… Continue reading Contingency Planning

Keeping Meetings on Track and on Time

Keeping Meetings on Track and on Time

Meetings can so easily go off track. As the “driver” of your meeting, you need to keep it going in the right direction, see you can cover all the topics on your agenda and finish on time. Keeping Meetings on Track What causes a meeting to drift off topic? One of the common causes is…… Continue reading Keeping Meetings on Track and on Time