Tact and diplomacy
Being a better communicator can help you build or improve working relationships. By displaying tact and diplomacy, you can make connections, garner respect, and command influence. You can get your message across more effectively because people will be more willing to listen.
Tact is the ability to recognize and react appropriately to delicate situations. Being tactful means acting with sensitivity and respect. While tact requires a certain amount of thoughtfulness, it doesn’t come at the expense of assertiveness. Sometimes assertiveness is incorrectly thought to be the same as aggressiveness.
Being assertive means having the ability to communicate with confidence, but in a respectful way. On the other hand, being aggressive means getting what you want, no matter who gets hurt. You can be assertive and tactful at the same time. In fact, it’s probably difficult to be assertive without demonstrating tact.
If you’re not considering others, you could be acting more aggressively than you think. Using assertiveness and tact together can help you get your point across without yelling or being insensitive.
Along with tact, diplomacy is required in professional communication. To be diplomatic is to be on good terms with people no matter the situation. It doesn’t mean you have to like them; it just means that you’re sensitive to them. You respect them in their professional roles, and you understand that everyone occasionally makes mistakes.
Being diplomatic involves communication that’s pleasing as well as assertive. It also requires you to make connections with people that will gain their respect. Making connections means you’re able to relate to people so they respect you.
That being said, these connections should be genuine and not forced. Sometimes it can be hard to focus on finding common ground in a heated situation. However, the effort is worth it. If you’re authentic and inspiring, you’re more likely to get what you want. You’re also more likely to not regret what you say later.
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